Support
Last updated: 4 October 2026
Need a hand? Email us at leonaskari@hotmail.co.uk and we will get back to you, usually within a day. You can also write to us from the app: Settings → Legal and support → Contact support, or Report a problem.
Getting started
How do my partner and I pair up?
One of you signs up and gets an invite code. Your partner downloads Our Tiny Planet, signs up, and enters that code to join your world. To see your code again, tap the empty spot on your land where your partner will stand.
Can I start before my partner joins?
Yes. You can pick your land and design your home on your own; when your partner joins, they catch up and you see each other for the first time.
Who can use the app?
Our Tiny Planet is for adults (18 and over). We ask for your date of birth when you sign up.
Purchases and the Couple Plan
What are Stardust and Comets?
Stardust is earned by spending time together in the app: messages, letters, games, check-ins and more. Comets are an optional extra you can buy in the app (Menu → Wallet → Get Comets). Both are used for buildings, upgrades and Store items.
What is the Couple Plan?
One subscription for you both: every upgrade in every building, the house and the land, plus 25 Comets a week each. Either partner subscribes and both get it. It is monthly, or yearly with a 7-day free trial. Find it in Menu → Wallet → Couple Plan, or Settings → Couple Plan.
How do I cancel my subscription?
Subscriptions are managed by Apple or Google, not in the app. On iPhone: open the Settings app → your name → Subscriptions → Our Tiny Planet. On Android: open Google Play → your profile → Payments and subscriptions → Subscriptions. Cancel at least 24 hours before it renews to avoid the next charge; you keep the plan until the end of the period you paid for.
I bought something but it didn't arrive
Go to Settings → Couple Plan and tap Restore purchases. If it is still missing, email us with roughly when you bought it and what it was, and we will sort it out.
Can I get a refund?
Refunds are handled by the store you paid through. For the App Store, visit reportaproblem.apple.com; for Google Play, use the order in your Google Play account. If a purchase is refunded, the Comets it gave are taken back (as many as are still in your wallet).
Your account and privacy
How do I leave my couple?
Settings → Account → Leave this couple. This ends all contact between you straight away. You start afresh on your own and keep your Stardust and Comets; your former partner keeps the world you built and gets a new invite code. This cannot be undone.
How do I delete my account?
Settings → Account → Delete account. This deletes your profile and everything private to you (your messages, letters and notes, your settings and your sign-in); your partner keeps your shared world. If you signed in with Apple, we also tell Apple to forget the app's sign-in. This cannot be undone.
Who can see what I write?
Only you and your partner. Private journal entries are only visible to you. We never sell your data and there are no ads. Read the full Privacy Policy.
How do I report a problem or someone's behaviour?
Settings → Legal and support → Report a problem. We read every report within a day. If you ever feel unsafe, leave the couple straight away (see above), and contact local emergency services if you are in danger.
Something not working?
- Not getting notifications: check Settings → Notifications in the app, and that notifications are allowed for Our Tiny Planet in your phone's settings.
- Something looks stuck: close the app fully and open it again, and make sure you have the latest version from the App Store or Google Play.
- Still stuck: email us at leonaskari@hotmail.co.uk with what happened and your phone model, and a screenshot if you can.